SHIPPING & DELIVERY POLICY

PROCESSING TIMES

All products currently available on our website are Ready to Own, unless otherwise clearly stated on the individual product page.

Ready to Own orders require approximately 4–6 business days to be prepared before dispatch.

Processing times do not include weekends or Italian public holidays. Delivery estimates begin only after the order has been dispatched.

During launches, holidays or periods of exceptionally high order volume, processing may require additional time. Any relevant delay will be communicated whenever possible.

SHIPPING METHODS

All available shipping methods, prices and estimated delivery times are displayed at checkout according to the destination country and the contents of the order.

All Videnoir shipments include tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking information.

Delivery times are estimates provided by the courier and may be affected by customs procedures, local holidays, weather conditions or other circumstances outside Videnoir’s control.

UNITED KINGDOM

Orders shipped to the United Kingdom require a minimum merchandise value of €150.

The corresponding amount in GBP is calculated automatically at checkout.

The available courier services and shipping costs will be displayed during checkout.

CUSTOMS DUTIES AND IMPORT TAXES

Videnoir is based in Italy, within the European Union.

Orders shipped outside the European Union may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless duties and taxes are expressly shown as included during checkout, these charges are not included in the product or shipping price and remain the customer’s responsibility.

Customs regulations vary by country. We recommend contacting your local customs authority for further information before placing an order.

Videnoir is legally required to declare the accurate contents and commercial value of every shipment. We cannot declare an order as a gift or enter a lower value on customs documents.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has entered processing or has already been dispatched.

Videnoir cannot be held responsible for delays, failed deliveries or additional costs caused by an incomplete or incorrect address provided by the customer.

COMBINING ORDERS

When multiple orders are placed within a short period, we may be able to combine them into one shipment.

Please contact us as soon as possible after placing the orders. Combining orders and refunding any shipping difference cannot be guaranteed once processing has begun.

SHIPPING INSURANCE

To request additional shipping insurance, please contact us before completing your purchase so that we can confirm availability and cost.

RETURNS

Returns, exchanges and cancellations are governed by our separate Returns & Exchanges Policy.

Please review the complete Returns & Exchanges Policy before placing your order.

CONTACT

For assistance regarding your order or shipment, please contact our customer support team through the contact details provided on our website.