Our return policy allows for a 14-day period from the date your package arrives (based on the tracking information). Regrettably, after 14 days have elapsed, we cannot offer you a refund or exchange.

To qualify for a return, the item must be unused and in the same condition as when you received it.

We are unable to provide a refund or exchange for used products, unless the item is found to be faulty or defective.

Return package should be shipped back within a maximum of 14 days from the date of receipt of the original package or your return will be not accepted.

Customers must contact our customer support before sending any returns. Please note that the original or return postage costs will not be reimbursed.



For items eligible for Ready to Own Shipping, processing time is estimated at 4 to 6 business days. After processing, orders are shipped to the designated address. Processing time excludes weekends and holidays. Delivery time varies by location and chosen shipping method.

We aim to process Ready to Own orders promptly for timely delivery. Trusted shipping partners ensure secure and efficient delivery, with all options tracked.

Customs fees:

Videnoir, based in Italy - Europe, advises customers outside Europe to be aware of potential customs fees or import duties imposed by their country's customs authorities. These charges are beyond our control and vary by destination. Customers are responsible for any additional charges, including customs fees. For specific information, contact your local customs office.

Videnoir is dedicated to quality products and smooth shipping. For assistance or questions about shipping and processing times, reach out to our customer support team. We're here to assist!


If you wish to add insurance to your parcel please contact us before purchase.

Please remember we are compelled by law to declare the real value of the content on your parcel.


Due to BREXIT regulation UK orders are subject to a minimum order
value of £ 135 / € 155

Please remember we are compelled by law to declare the real value of the content on your parcel.