Almost all of the items you find in our shop are ​CUSTOM ORDERS​, this means that

everything is made specifically upon purchase on your own size and preferences.

Since everything is custom made by hand ​we generally cannot accept returns and/or offer refunds on custom/lingerie items (due also to hygienic reasons) but feel free to contact us if there's any kind of issue with your order, we will do our best to find a solution together.

If youbought a non-custom READY MADE item( ass how in the listing infos) and the item you purchased arrives damaged, not as described etc. please contact us within 5 days from receiving the parcel for a refund.

We remind you ​RETURN SHIPPING COSTS ARE BUYERS RESPONSIBILITY. ​

Your refund will be issued once we get the damaged/wrong item back and will NOT include shipping fees.​

​For further infos don't hesitate to ​contact us.