Almost all of the items you find in our shop are CUSTOM ORDERS, this means that
everything is made specifically upon purchase on your own size and preferences.
Since everything is custom made by hand we generally cannot accept returns and/or offer refunds on custom/lingerie items (due also to hygienic reasons) but feel free to contact us if there's any kind of issue with your order, we will do our best to find a solution together.
If youbought a non-custom READY MADE item( ass how in the listing infos) and the item
you purchased arrives damaged, not as described etc. please contact us within 5 days from
receiving the parcel for a refund.
We remind you RETURN SHIPPING COSTS ARE BUYERS RESPONSIBILITY.
Your refund will be issued once we get the damaged/wrong
item back and will NOT include shipping fees.
For further infos don't hesitate to contact us.