VIDENOIR E-GIFT CARD
- Videnoir Gift Cards are supplied only in digital format and have a 12 months expiry date from the date of issue.
- Gift cards are non transferable and cannot be refunded.
- Any outstanding balance on a gift card cannot be refunded or exchanged for cash.
- The price of a gift card can be paid by any payment method accepted at videnoir.net.
- Gift cards cannot be purchased through another gift card or promo code.
- Gift Cards cannot be used in conjunction with any other promotional code or discount.
- Gift cards can be used as often as the redeemer would like, until the total amount has been spent.
- Where the purchase price is more than the remaining balance on the gift card, the difference may be paid by the redeemer through any other payment option accepted on our website.
- Gift Cards can only be used to pay or part pay garments/accessories and cannot be redeemed against the amount of any sum representing import duties or taxes.
- Gift Cards are only for personal and consumer use and cannot be sold, transferred, traded or offered as a prize. Any gift cards obtained through unlawful means shall be null and void and may not be used to purchase products, nor will the value be refunded.
- Products purchased with a gift card are subject to the general purchase terms and conditions.
- Refunds for products purchased with a gift card will be refunded by reversing the value of the returned item/items back onto the original gift card.
- By purchasing, using or attempting to use a gift card you are accepting and agreeing to the terms and conditions stated above.
- Gift Cards purchased from Videnoir.net are deemed issued in Italy and governed by Italian law. This provision does not affect your statutory rights as a consumer.
- Videnoir reserves the right to change any of the terms and conditions listed at any time.
SIZE GUIDE
In every listing, there's always a size chart available, but for a
comprehensive overview of the measurements for the Ready to Own collection, visitors can refer to the dedicated page.
CARE GUIDE
Here are the condensed washing instructions for Videnoir items:
- Check the care label for specific instructions.
- Machine wash on gentle cycle with cold water.
- Use mild detergent, avoiding bleach.
- For delicate fabrics, hand wash or use a mesh laundry bag.
- Dry flat to prevent stretching.
- Iron on low to medium heat if needed, using a pressing cloth for delicate fabrics.
- Store in a cool, dry place away from sunlight.
For more help, visit our care page or contact customer support.
Happy laundering!
SHIPPING & RETURNS
Shipping:
Processing time: 4 to 6 business days (excludes weekends/holidays).
To check how long your package can take to arrive to you check out dedicated page.
Returns Policy:
- 14-day return window from tracked package arrival.
- Unused, original condition required.
- Refund/exchange only for faulty items.
- Contact support before returns.
Customer bears return shipping costs.
Non-Returnable Items:
- Swimwear, Bodysuits, Intimates, Earrings.
- No refunds/exchanges for damaged or unsuitable items.
- Sale items, gift cards not eligible for returns.
- Receipt or proof of purchase required.
For more details, visit our dedicated page.
Product information
Enjoy FREE shipping on orders exceeding €150 EUR.
- For orders below €150 EUR, a flat rate of €10 EUR applies.
- Shipping within Europe typically takes 3-8 business days via standard post.
- International shipping usually arrives within 10-15 business days. Packages are delivered through local postal services.
For comprehensive shipping details, please visit our shipping information page by clicking here.
At Videnoir, we take pride in sourcing our products from small-scale, family-owned businesses across Italy. We prioritize supporting these local enterprises as part of our commitment to fostering community and preserving traditional craftsmanship. Each item we offer is carefully curated to reflect the unique charm and quality that these small artisans bring to their work. By choosing Videnoir, you not only receive exceptional Italian-made products but also contribute to the sustainability and vitality of these cherished small businesses and families.
To know more visit our dedicated page.
F.A.Q.
What payment methods can I use?
We offer a range of payment options, including major providers like Mastercard, Visa, PayPal, and American Express, as well as several local payment methods such as Klarna, designed specifically for European customers.
Can I purchase items with another currency?
You may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes
include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
How To Return My Items?
We do offer returns to specific items. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Check our dedicated page about that.