Frequently Asked Questions



HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Most of the items in our shop are handmade to order. Depending on the position in the queue your order can take from 2/3 up to 6/8 weeks to ship. Some ready-made pieces are in the "READY TO SHIP" category, these items will ship within 1/3 days.

WHERE DOES YOU SHIP TO?

We currently ship worldwide! If you don't see your country at checkout please contact info@videnoir.net

WHERE ARE ITEMS MADE? 

All items are handmade in our lab in Milan, Italy. Our equipment and other materials such as fabrics, lace etc. come from Italy, France and Germany.

TO WHAT SIZE TO YOU MADE YOUR PRODUCTS?

We are proud to say we work on all sizes - standard or not - without any kind of surcharge. Make sure to check the

chart section of our website to help you find your recommended size.  For our bras we work starting from AA cups up until J (in some cases even M/K).

Please notice our mesh halter bralettes are not recommended for curvy babes, the material is simply not strong enough to offer optimal support to heavy breasts and the fabric may rip

Whether you have a standard or custom size you always have the option to provide us your custom measurements via message to get a garment that is 100% customized on your own body.

WHAT SHIPPING METHOD DO YOU USE AND HOW MUCH WILL IT COST?

We primarily use Italian National Post Service, but you have the option to choose DHL Delivery for expedited shipping. For more info about prices and timing visit the Shipping page.

ARE THERE TAXES OR DUTIES ON INTERNATIONAL ORDERS?

Delivery to most countries outside the EU will incur customs duties. The purchaser is solely responsible for any fee or duties incurred upon receipt of the goods. For additional details on import fees please check with your local customs.

WHERE IS MY ORDER?

Processing time may take from 2/3 business weeks up to 6/8 to be completed. Generally, the more items you ordered, the longer it will take to process your purchase. Please notice this is about production times only, to which you have to add the shipping time for your selected method and country.

If you’re in a hurry to get your order or need the items for a specific occasion ALWAYS select DHL as the delivery method and add a message to your order with the desired arrival date, we cannot always guarantee delivery within the date BUT we always do our best to accommodate such requests and fulfil the order in time for your needs.

WHY IT TAKES SO LONG TO HAVE MY ORDER?

We are a small team striving to offer the best quality at all times. Everything is made in house in our lab: from patterns design to special prints, from cutting and sewing all the way up to packing and posting. Sometimes we get a lot of orders and it creates a queue (automatically based on the time of purchase), that’s why processing can take up to a maximum of 6/8 weeks in busy times. We will always keep you updated on the status of your order however if you have further questions about your expected delivery or shipping date do not hesitate to contact us.

Please notice we usually have queue peaks during certain ​Holiday seasons such as Halloween and/or Christmas and the waiting list can get longer than usual.

WHAT IS YOUR RETURN POLICY?

Please read the full return and exchanges policy here.

WHY ALL YOUR ITEMS ARE SOLD OUT AND I'M NOT ABLE TO BUY?

In order to guarantee high-quality standards and avoid endless waiting times we keep a schedule of opening and closing times for the shop. The shop will be closed when all production slots are filled (times vary depending on the number of incoming orders).

You still have the opportunity to see the price of our garments even when the shop is not operating, that’s why the items are listed as sold out and non purchasable. You can select one or more items and put them in your favorite list and when the shop reopens you’ll be able to check promptly on the status of your preferred items.


Still have questions or comments?